At EVE BROWN our experienced and friendly staff have considerable knowledge of our properties and services and will be able to assist in finding the right property for you. Once in one of our properties you will benefit from their expertise as property managers as they will be able to deal efficiently with any property queries.
Our letting philosophy has helped to establish our position as number one and we set the standard for others to follow. We regard our tenants as one of our most important business assets. At EVE BROWN we believe in the policy of a letting partnership with our tenants and we seek to create a satisfying letting environment so that your stay with us will be an enjoyable and trouble free experience.
Our management style is pro-active and we aim to have properties that are of the best quality and which are maintained to the highest standards possible. For your peace of mind we can assure you that our properties are routinely inspected to ensure continued compliance with current safety regulations, and our leases are drafted under current legislation which protects your rights as a tenant.
Frequently Asked Questions
Why should I rent Eve Brown rather than a private owner?
By renting through Eve Brown you can be assured that your property is properly regulated and all aspects of safety regulations are satisfied. You also have a direct point of contact.
Is my tenancy protected as an Eve Brown tenant?
Of course! You will have a properly drafted tenancy agreement that gives you the full protection of the law.
How do I pay my rent?
Rents are payable by Bank Standing Order. It’s a quick system, easy to set up and easy to use. You need never miss a rental payment.
How much is my deposit?
A deposit equivalent to one months rent will be required in advance. Deposits will be taken by EVE BROWN and transferred to Safe Deposits Scotland (a deposit scheme as required by regulations).
Don’t agents just try and keep deposits for their owners?
Not at Eve Brown. We aim to return full deposits ASAP and fair wear and tear is allowed for. But it’s really up to you. If you look after your property you’ll have no problems. For those who need help we have also negotiated preferential rates for you with cleaners, etc. Deposits taken are transfered and held by Safe Deposits Scotland.
How do I know what is in the property before I move in and is there a note of the condition of the property?
We will agree an Inventory as at the date you move in. This serves to set up your period of occupation and reconciliation after the conclusion of the tenancy.
What happens if something goes wrong in the property?
Our Maintenance Dept is always on hand to assist so please simply report any problems to us and it will be dealt with promptly. Email maintenance@evebrown.co.uk or use the link in the tenants navigation on the right.
Could you answer another question?
Our pleasure. Please contact us for a reply.
Check if your boiler is on, if not switch it on. If it is already switched on, check the pilot light and if it is switched off, it will need to be switched on. Low pressure is when the pressure gauge is below 1 bar, and should be topped up to between 1 and 2. If the above does not solve the problem please notify us as soon as possible.
If you notice a leak please make sure that you place a container underneath so that it will catch any water and inform us as soon as possible. If you live in a flat with people above or below and are xperiencing a leak we request that you inform your respective neighbour as it is likely that the problem is either coming from heir property or will be going into their property.If you notice our shower or sink is blocked, please check to see if there is anything visually blocking it, you may want to try an over the counter solution.
ELECTRIC SHOWER NOT SWITCHING ON?
There is usually an isolator switch for an electric shower which will either be inside or just outside the bathroom as a switch or pull ord.
IF YOUR FRIDGE/COOKER/WASHING MACHINE/DISHWASHER IS NOT TURNING ON
you must check to make sure that the appliance has been plugged in/switched on, as this may have been turned off during a vacant period. If it is still not turning on, check the fusebox has not tripped. Look out for a switch that is flipped in the opposite direction to the others and flip it back up. If the above does not solve the problem please notify us as soon as possible.
If the oven light is on but it is not heating up, check to see if there is a timer function and make sure it is set to manual.
Have two main controls, an input (controls how much heat the heater stores) and an output (controls how quickly the heat escapes). Storage heaters use off-peak electricity, usually overnight when demand for electricity nationally is low. herefore, you will need to turn it on and leave for up to 24 hours initially as the bricks inside the heater will not be warm, as they have been switched off likely since the last colder weather, and have not been turned on to store electricity. The storage heater controls are normally found on the top of the heater, sometimes under a flap. Once you have found the right settings to keep you comfortably warm, you shouldn’t need to change the controls unless the weather changes.
INPUT – this controls the amount of heat stored during off peak hours. In mild weather, the input should be set to low. In cold weather, set the input to a higher setting to store more heat.
OUTPUT– make sure the output switch is turned down/off during the night or when you aren’t at home, to avoid wasting heat.
If the Internet is provided by the owner and it is not working please make sure it has been switched on and all the correct devices have been set up correctly. If the connection does not reach all rooms, please move the router to a central communal area in the property. If the above does not solve the problem please notify us as soon as possible.
It is the tenants responsibility to replace light bulbs throughout the tenancy at their own cost, as long as it is safe to do so. If you are in doubt, please contact us.
If you have lost your keys during your tenancy, a replacement key will be required at your own cost. If the key is a security key or a fob, please let us know so that we can order on your behalf and inform you of the cost.
Fife council operate a four bin waste collection and recycling service for St Andrews. The link to collection dates can be found at https://www.fife.gov.uk/kb/bins-and-recycling. Town centre properties may be expected to use black seagull proof bags, these can be ordered from the link above. Properties using the black bag collection are only allowed to place two Fife Council approved bags out for uplift on the day of collection.
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